> Source: [sk123755](https://support.checkpoint.com/results/sk/sk123755)

# sk123755 - "Policy installation had failed due to an internal error. If the problem persists please contact Check Point support" error

| Property | Value |
|----------|-------|
| Solution ID | sk123755 |
| Date Created | 2018-04-09 |
| Last Modified | 2026-07-05 |
| Technical Level | Advanced |
| Products | Security Gateway, Security Management Server |
| Versions | R81.20, R81.10 (EOS), R81.20, R81 (EOS), R81.10 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- * The following error is received after pushing policy to Security Gateway or a Virtual System :  
  `"Policy installation had failed due to an internal error. If the problem persists please contact Check Point support"`

* The issue occurs only for specific Security Gateways or Virtual Servers.

* This is an error at the Security Management Server, therefore it is not needed to send a reproduction of the Gateway. A reproduction of the Management Server will be enough.

## Cause

The Security Management Server has inconsistencies between its internal storage and its logical process (CPM) which result in failure to compile the policy to the Gateway.

## Solution

This solution requires authentication. Please log in to view the full solution.

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