> Source: [sk123741](https://support.checkpoint.com/results/sk/sk123741)

# sk123741 - Unable to delete an admin account or Discard / Publish disconnected sessions

| Property | Value |
|----------|-------|
| Solution ID | sk123741 |
| Date Created | 2018-03-27 |
| Last Modified | 2019-05-07 |
| Technical Level | Advanced |
| Products | Security Management Server, Multi-Domain Security Management Server |
| Versions | R82.10, R82, R81.20, R82.10, R81.20, R82 |
| OS | Gaia |

## Symptoms

- * When trying to delete an admin via SmartConsole ('Permission \& Administrator -\> Administrators'), the following error is diplayed:  

  `XXXX has open sessions. Deleting this administrator will discard and disconnect all his sessions.`  

  If clicking "Discard \& Delete", we get the following error::  

  `"An internal error has occurred"`  

* Cannot Discard / Publish disconnected sessions ('Sessions -\> View Sessions') and the following error is displayed:  

  ` An internal error has occurred`  

* In `cpm.elg` file, the following is seen:  

  ` [Date/Time] ERROR infrastructure.logging.DefaultExceptionLoggerHandlerImpl [qtp-1058608691-574]: incident [0ac1837f-d920-4b8d-a5b9-10db356970eb]: 
  CpmGeneralException{base='com.checkpoint.management.is.exceptions.CpmIllegalArgumentException: Cannot login to a discarded session.', errorCode='CP_ERR_ILLEGAL_ARGUMENT', errorFamily='null', messageForUser='null', message='Cannot login to a discarded session.'}`  

* When trying to delete an admin using mgmt_cli, the following error is displayed:  

  ` code: "generic_err_object_deletion" `  
  ` message: "Administrator XXXX cannot be deleted while he has open sessions." `  

* In `api.elg`, the following is seen (when trying to delete using mgmt_cli):  

  `[Date/Time] INFO com.checkpoint.management.web_api_is.utils.helpers.ApiCache.`:25 [qtp-1583149493-30] - Cache created and initialized   
  [Date/Time] INFO com.checkpoint.management.web_api.web_services.WebApiEntryPoint.logRequestedCommandInfo:50 [qtp-1583149493-30] - Executing [delete-administrator] of version 1.1 (references 1)   
  [Date/Time] ERROR com.checkpoint.management.web_api.utils.WebApiCommandExceptionUtils.getErrorReply:219 [qtp-1583149493-30] - com.checkpoint.web_services.faults.ObjectDeletionRemoteFault: Administrator XXXX cannot be deleted while he has open sessions.

## Cause

There is a session aggregator used without an open work session for that admin.

## Solution

This solution requires authentication. Please log in to view the full solution.

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