> Source: [sk123737](https://support.checkpoint.com/results/sk/sk123737)

# sk123737 - Endpoint Security Client gets stuck in User Acquisition when Imprivata is installed

| Property | Value |
|----------|-------|
| Solution ID | sk123737 |
| Date Created | 2018-03-27 |
| Last Modified | 2025-07-22 |
| Technical Level | General |
| Products | Endpoint Security |
| Versions | E89.X, E88.X |
| OS | Windows |

## Symptoms

- * When Imprivata is installed, Endpoint Security Client gets stuck in **User Acquisition**.
* Imprivata's Single Sign-On (SSO) does not work.

## Cause

Imprivata's OneSign Credential Provider does not behave as a password provider and cannot be wrapped.

## Solution

This is not a Check Point issue.

Imprivata must wrap Check Point. To resolve the problem, open a service request with Imprivata.

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