> Source: [sk123714](https://support.checkpoint.com/results/sk/sk123714)

# sk123714 - Unable to open Apple link on SMB appliances - page is not reloaded 

| Property | Value |
|----------|-------|
| Solution ID | sk123714 |
| Date Created | 2018-04-01 |
| Last Modified | 2022-03-13 |
| Technical Level | General |
| Products | Spark Firewall (Locally Managed) |
| Versions | R82.00.X, R81.10.X |
| Platform | 910 |

## Symptoms

- * When trying to open an Apple link, the page is not reloaded.   
  For instance:  
  http://new.itunes.com/r?v=2\&la=ja\&lc=jpn\&a=%2Bm6u%2FDwIRs4vyMFD5oHtqfQgcpQwNLcUuznGlyJ6pwDUDuIoqTNlxlOGFxBuIxPA%2F6fxXRcXowyfr3p5GrwRwSiSGOzbjej%2BlRMFHscrOKxP90YnyaUocPn5AeT%2ByUQH\&ct=aI3A1l4x9P
* The security logs showing block action with the following description:

  ```
  HTTP parsing error occurred, blocking request (as configured in engine settings)
  ```

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.   
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.   
For faster resolution and verification please collect [CPinfo](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92739) files from the Security Management and Security Gateways involved in the case.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content