> Source: [sk123596](https://support.checkpoint.com/results/sk/sk123596)

# sk123596 - SmartConsole might crash when running Application Control offline update

| Property | Value |
|----------|-------|
| Solution ID | sk123596 |
| Date Created | 2018-03-22 |
| Last Modified | 2018-07-05 |
| Technical Level | Advanced |
| Products | Security Gateway, Security Management Server, SmartConsole |
| Versions | R82.10, R82, R81.20, R82.10, R82, R81.20, R82.10, R82.20, R82.20, R82, R81.20 |

## Symptoms

- * SmartConsole closes/crashes during Application Control offline package process.
* The "`Failed to initiate applications list update`" error and "`The connection with the server is lost. Any unsaved changes will be preserved.`" warning messages may appear before the crash.

## Cause

A connection timeout is reached when waiting for a reply from the Security Management Server during the update process.

## Solution

This solution requires authentication. Please log in to view the full solution.

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