> Source: [sk123580](https://support.checkpoint.com/results/sk/sk123580)

# sk123580 - Log indexer clear connection could not be established

| Property | Value |
|----------|-------|
| Solution ID | sk123580 |
| Date Created | 2018-03-21 |
| Last Modified | 2019-06-17 |
| Technical Level | Advanced |
| Products | Security Management Server, Logging & Status |
| Versions | R82.10, R82, R81.20, R82.10, R81.20, R82 |
| OS | Gaia |

## Symptoms

- * When the user sets up a clear connection between the Security Management Server and R80.10 SmartEvent server as per sk101928, the log indexer clear connection cannot be established.
* The `log_indexer.elg` file shows: "`LEA communication failure with 172.26.195.91 (SIC Error for lea: Authentication error)`"

## Cause

The log indexer clear connection option is missing.

## Solution

This solution requires authentication. Please log in to view the full solution.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content