> Source: [sk123567](https://support.checkpoint.com/results/sk/sk123567)

# sk123567 - Custom Mobile Access User Login/Logout event triggering multiple email alerts per occurrence

| Property | Value |
|----------|-------|
| Solution ID | sk123567 |
| Date Created | 2018-03-21 |
| Last Modified | 2018-03-21 |
| Technical Level | General |
| Products | Security Management Server |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- Custom Mobile Access User Login/Logout event triggering multiple email alerts per occurrence.

## Cause

The SmartEvent configuration is set to differentiate Event candidates by a single log. So each User action is generating multiple logs (based on the involved blades), which then makes each log trigger a single Event.

This leads to each Event generating an Email Alert.

## Solution

In the Count Logs tab for the custom event, change the parameter from "Single Log" to "Multiple Logs Over Time"

<br />

**Example:** 4 logs occurring over a period of 20 seconds.

This will need to be tested in each individual circumstance to find the correct balance for the environment.

![](https://sc1.checkpoint.com/sc//SolutionsStatics/NEW_SK_NOID1521509035827/MAB login event1803191900.png)

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