> Source: [sk123516](https://support.checkpoint.com/results/sk/sk123516)

# sk123516 - "Failed to download topology" error message when a connection fails with 3G Endpoint Security Client 

| Property | Value |
|----------|-------|
| Solution ID | sk123516 |
| Date Created | 2018-03-17 |
| Last Modified | 2021-09-13 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X |

## Symptoms

- * "`Failed to download topology`" error message when a connection fails with 3G Endpoint Security Client.

* When the user connects from a wireless network, the connection is successful.

## Cause

The default value for the topology download timeout is 60000 milliseconds (1 minute). The topology download times out when it reaches 1 minute.

<br />

## Solution

This solution requires authentication. Please log in to view the full solution.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content