> Source: [sk123493](https://support.checkpoint.com/results/sk/sk123493)

# sk123493 - SmartEvent cannot read logs from External Management Server / Log Server

| Property | Value |
|----------|-------|
| Solution ID | sk123493 |
| Date Created | 2018-03-24 |
| Last Modified | 2020-10-07 |
| Technical Level | Advanced |
| Products | Security Management Server |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * SmartEvent cannot read logs from External Management Server / Log Server.
* cpsead.elg shows:  

  `Peer x.x.x.x want to exchange keys but I don't have a password Error:failed to get log information from log server. There are SIC configuration problems. See first SIC failure message for details`

* [sk35288 - How to enable SmartEvent to read logs from external Security Management Server / externally managed Log Server](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk35288) has been followed, but did not resolve the issue.

## Solution

This solution requires authentication. Please log in to view the full solution.

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