> Source: [sk123368](https://support.checkpoint.com/results/sk/sk123368)

# sk123368 - "SmartReporter Server has been disconnected from SmartCenter Server / Log Server "127.0.0.1", verify that SmartCenter Server / Log Server is running" error message when receiving emails 

| Property | Value |
|----------|-------|
| Solution ID | sk123368 |
| Date Created | 2018-03-09 |
| Last Modified | 2018-03-12 |
| Technical Level | Advanced |

## Symptoms

- Emails are being received with the following error:  

`SmartReporter Server has been disconnected from SmartCenter Server / Log Server "127.0.0.1", verify that SmartCenter Server / Log Server is running.`  
***REPORT NAME***` generation failure - Failed to connect to database. Error: Reason: could not connect to server: Connection refused.`  
`Is the server running on host "127.0.0.1" and accepting TCP/IP connections on port 18272?`

## Cause

SmartReporter is disabled.

There is a scheduled report in SmartReporter configured to generate a report and send an email. The report generation will fail if SmartReporter is disabled.

## Solution

This solution requires authentication. Please log in to view the full solution.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content