> Source: [sk123240](https://support.checkpoint.com/results/sk/sk123240)

# sk123240 - Email alerts are truncated and missing fields

| Property | Value |
|----------|-------|
| Solution ID | sk123240 |
| Date Created | 2018-03-01 |
| Last Modified | 2019-05-15 |
| Technical Level | Advanced |
| Products | Security Management Server, Multi-Domain Security Management Server |
| Versions | R82.10, R82, R81.20, R82.10, R82.20, R81.20, R82, R82.20 |

## Symptoms

- * Email alerts sent by Mail Alert send_mail are missing fields.  
  Email alert has ".." at the end which means some fields were truncated.  

* Example of email alert:  

  HeaderDateHour: DATE; ContentVersion: 5; HighLevelLogKey: N/A; LogUid: N/A; SequenceNum: N/A; Action: ctl; Origin: R80_MGMT; IfDir: \<� ; InterfaceName: N/A; Alert: mail; OriginSicName: cn=cp_mgmt,o=R80_MGMT..vrpbo4; OriginSicName: cn=cp_mgmt,o=R80_MGMT..vrpbo4; HighLevelLogKey: 18446744073709551615; cb_log_type: 3; Severity: Critical; Subject: Object Manipulation; cb_title: Best Practice FW152 status decreased. New Status: Medium; Administrator: ADMIN; Additional Info: Security Alert: Best Practice status was reduced; cb_scan_id: ; best_practice_id: FW152; violation_date: 7/2/2018 12:56; d_name: Check that each rule has a Name defined; cb_recommendation: Each rule in the Access Policy rule base must contain an entry in the Name field. The scoring parameters are as follows: Poor (less than 50% of rules contain a name), Medium (between 50% and 74% of rules contain a name), Good (75% - 99% of rules contain a name), Secure (100% of rules contain a name).; User_field: USER; cb_old_status:..

## Cause

The email alerts have a character limit of 1,024.

## Solution

This solution requires authentication. Please log in to view the full solution.

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