> Source: [sk123232](https://support.checkpoint.com/results/sk/sk123232)

# sk123232 - SmartConsole shows blank page for SmartEvent Server when a new tab is opened

| Property | Value |
|----------|-------|
| Solution ID | sk123232 |
| Date Created | 2018-02-28 |
| Last Modified | 2018-03-05 |
| Technical Level | General |
| Products | Security Management Server, SmartConsole |
| Versions | R82.10, R82, R81.20, R82.10, R82.20, R82.20, R82, R81.20 |
| OS | Gaia |

## Symptoms

- When the SmartConsole is logged into the SmartEvent Server and the user opens a new tab, a blank page appears.

## Cause

Gaia Portal has been disabled on the SmartEvent Server.

Gaia Portal must be enabled to support SmartView operations because SmartView from SmartConsole and SmartView from the web (https://\<SmartEvent Server IP\>/SmartView) use the exact same services. If Gaia Portal is disabled, both user interfaces can no longer use these services.

## Solution

1. Check whether the relevant Gaia Portal daemon (httpd2) is up and running.
2. Refer to the article below for instructions on how to enable and disable the Gaia Portal:

[sk110815 - How to disable / enable the Gaia Portal](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk110815)

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