> Source: [sk123095](https://support.checkpoint.com/results/sk/sk123095)

# sk123095 - Cannot launch CLM GUI from Multi-Domain Management GUI

| Property | Value |
|----------|-------|
| Solution ID | sk123095 |
| Date Created | 2018-02-22 |
| Last Modified | 2019-04-30 |
| Technical Level | Advanced |
| Products | Multi-Domain Security Management Server |
| Versions | R82.10, R81.20, R82, R82.20 |
| OS | Gaia |

## Symptoms

- * Cannot login to the CLM from MDS GUI -- getting the `Failed to Connect to server` error.  

* The cpm.elg file on the primary MDS shows:  

  ` [Date/Time] INFO coresvc.internal.SsoManagerImpl [qtp329726466-15165]: sending SSO request from domain uid a0eebc99-afed-4ef8-bb6d-fedfedfedfed to ip X.X.X.X `  

* Smartconsole debug shows:  

  `[Date/Time] (ERROR) AppShellUI.ShellViewModel - Got invalid sso token `  
  `AppShellUI.Commands.InvalidSsoTokenException: Exception of type 'AppShellUI.Commands.InvalidSsoTokenException' was thrown.`  
  ` at AppShellUI.Commands.LaunchAppShellRemoteCommand.a(AppShellUIa A_0)`  
  ` at AppShellUI.Commands.LaunchAppShellRemoteCommand.a(Object A_0)`  
  ` at AppShellUI.Commands.LaunchAppShellRemoteCommand.a.c()`  
  ` at System.Threading.Tasks.Task.InnerInvoke() `  
  ` at System.Threading.Tasks.Task.Execute() `  

* The mds.elg file shows:  

  ` [Date/Time] fwm_cpmi_greetings: got real peer address abcdefgh`  
  ` [Date/Time] fwm_cpmi_greetings: got peer address ijklmnp`  
  ` [Date/Time] Multi-Domain Server Client / Server versions mismatch`  
  ` [Date/Time] resolver_gethostbyaddr: Performing gethostbyaddr for X.X.X.X`  
  ` [Date/Time] fwm_log: Login failed from (null): Incompatible client version`  
  `...`  
  `[Date/Time] Server error: Versions Mismatch `  
  `[Date/Time] GenericCpmiInterface::bindCB `  
  `[Date/Time] MdsCPMIInterface::m_bind_CB(host_name) `  
  `[Date/Time] MdsCPMIInterface::m_bind_CB(host_name)> bad connection `  
  `[Date/Time] GenericCpmiInterface::beforeSessionError - error(80041588) `

## Cause

Mismatch of version of *libCPMIServer.so* and *libCPMIClient*on server and client.

## Solution

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