> Source: [sk123035](https://support.checkpoint.com/results/sk/sk123035)

# sk123035 - UserCheck page is not displayed when tag based VLANs are configured over bridge mode

| Property | Value |
|----------|-------|
| Solution ID | sk123035 |
| Date Created | 2018-02-19 |
| Last Modified | 2022-07-24 |
| Technical Level | General |
| Products | Spark Firewall (Locally Managed) |
| Versions | R81.10.X |
| Platform | 1500, 1600, 1800 |

## Symptoms

- * Application Control \& URL Filtering blade does not work as expected when an SMB/Quantum Spark locally managed appliance is configured in bridge mode and tag based VLAN traffic is passing through:

  ![](https://sc1.checkpoint.com/sc/SolutionsStatics/NEW_SK_NOID1519042815275/sample1802190433.png)
* UserCheck page is not displayed when tag based VLANs are configured over bridge mode.

  In the above image, this affected hosts in VLAN10/20/30 , while hosts using the default LAN \[192.168.100.0/24\] were not affected.

## Solution

This problem was fixed. The fix is included starting from:

* [Check Point R80.20.35](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk174683)

Check Point recommends to always upgrade to the most recent version of [Quantum Spark Appliances](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=overview&product=512).

**Follow this procedure:**

1. Take one port out of the bridge (this will be a dummy port, and can be kept unconnected).
2. Assign it an IP.
3. In advanced parameters, look for **UserCheck Portal - Redirect Address** and enter the IP of the port that is not part of the bridge.  
   (This is a new advanced parameter which should be configured with a local address which is not under the bridge. For example, 192.168.201.1 on the below configuration).

![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk123035/for sk123035202203241137161.jpg)

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content