> Source: [sk123014](https://support.checkpoint.com/results/sk/sk123014)

# sk123014 - "Installation failed. Reason: Failed to load Policy on Security Gateway" error on 1100/1400  Appliance 

| Property | Value |
|----------|-------|
| Solution ID | sk123014 |
| Date Created | 2018-02-23 |
| Last Modified | 2018-12-11 |
| Technical Level | Advanced |
| Products | Spark Firewall (Locally Managed) |
| Versions | R82.00.X, R81.10.X |

## Symptoms

- * Policy installation fails with "`Installation failed. Reason: Failed to load Policy on Security Gateway`." error on 1100/1400 SMB appliance.
* Error "`These attempts to establish trusted communication (SIC) have no matching objects defined..`." although SIC status between Security Management and SMB appliance is "`Communicating`".

* Manually fetching the policy from the appliance succeeds.

## Cause

Policies that are to be installed on 1100/1400 SMB appliances must not have the Anti-Virus Blade and the Traditional Anti-Virus enabled at the same time.

![](https://sc1.checkpoint.com/sc/SolutionsStatics/NEW_SK_NOID1518966990568/Anti-Virus1802180736.png)

## Solution

This solution requires authentication. Please log in to view the full solution.

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