> Source: [sk122553](https://support.checkpoint.com/results/sk/sk122553)

# sk122553 - CPInfo generation fails with "Could not verify CK: Could not resolve host"

| Property | Value |
|----------|-------|
| Solution ID | sk122553 |
| Date Created | 2018-01-24 |
| Last Modified | 2020-08-03 |
| Technical Level | Advanced |
| Products | Security Gateway, Security Management Server, Multi-Domain Security Management Server |
| Versions | R82.10, R82, R81.20, R82.10, R82, R81.20, R82.10, R82.20, R81.20, R82, R82.20 |

## Symptoms

- CPInfo generation fails with the following output:

```

EXPERT# cpinfo
Last attempt to download the latest CPinfo package from Check Point Download Center has failed.
Would you like to try again? y/n: [y]y

      Updating...


Verifying CK...

Could not verify CK: Could not resolve host
CPinfo update failed, using existing package

Would you like to upload CPinfo file securely to Check Point Download Center? y/n: [y]y

Verifying CK...

Could not verify CK: Could not resolve host
Exiting...
```

OR the last line can be changed to

```

Could not verify CK: General Error
Exiting...
```

## Solution

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---

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