> Source: [sk122539](https://support.checkpoint.com/results/sk/sk122539)

# sk122539 - Recovery data creation fails when trying to create a recovery media

| Property | Value |
|----------|-------|
| Solution ID | sk122539 |
| Date Created | 2018-01-25 |
| Last Modified | 2021-08-30 |
| Technical Level | General |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X, R82.20, R82.10, R82, R81.20 |

## Symptoms

- When trying to write recovery media on a USB stick, it fails with the error "Recovery Data Creation Failed. Please Make sure your device is formatted and has at least 12MB of free space".   

![](https://sc1.checkpoint.com/sc//SolutionsStatics/NEW_SK_NOID1516800138645/error1801240526.JPG)

## Cause

If in SmartEndpoint console the Media Encryption Policy is set to "Require storage devices to be scanned", it is not possible to create a recovery media on the machine with Endpoint client, which has Media Encryption blade.

The issue is that the Full Disk Encryption mechanism, in order to write a recovery media to usb-stick, requires low-level access to the usb-stick, which is blocked by the Media Encryption driver.

## Solution

This problem was fixed. The fix is included in:

* [Endpoint Security Client E80.80](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk122513)

Check Point recommends to always [upgrade to the most recent version](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk117536&partition=General&product=Endpoint).  

For earlier versions, [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue - improved Endpoint Security Client package.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification please collect [CPinfo](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk90445) file from the Endpoint Security Client involved in the case.

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