> Source: [sk122434](https://support.checkpoint.com/results/sk/sk122434)

# sk122434 - 'Something went wrong. Please try again' popup in Mobile Access portal while trying to access a sub directory file share

| Property | Value |
|----------|-------|
| Solution ID | sk122434 |
| Date Created | 2018-01-30 |
| Last Modified | 2022-07-10 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- 'Something went wrong. Please try again' popup in Mobile Access portal while trying to access a sub directory file share from Mobile Access portal.  
For example, accessing /root/\[sub directory\] will generate the error.  

[![](https://sc1.checkpoint.com/sc//SolutionsStatics/sk122434/sk1224341801300653.png)](https://skcenter.checkpoint.com/skcenter//SolutionsStatics/sk122434/sk1224341801300653.png)

## Solution

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