> Source: [sk122385](https://support.checkpoint.com/results/sk/sk122385)

# sk122385 - Endpoint Security Client is in Disconnected mode

| Property | Value |
|----------|-------|
| Solution ID | sk122385 |
| Date Created | 2018-01-22 |
| Last Modified | 2022-12-29 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X |
| OS | Windows |

## Symptoms

- cpda shows the following entries:  

`d44 HTTP response code: 200 `  
`

d44 Policy with same type, id and mod date but with different pac, was already downloaded. It's content will be taken instead of downloading from server/cp `  
`

d44 Deliver policy to module `  
`

d44 ---ERROR--- DSM returned failure when policyDelivery was called`  
`
d44 ---ERROR--- Failed to deliver policy `  
`
d44 ---ERROR--- Some error occurred during DSM policy handling. Exit handlePolicyDelivery with error`  
`

d44 ---ERROR--- Policy delivery handling failed `  
`

d44 ---ERROR--- Failure while handling a synchronization response `  
`

d44 SyncFailed: failed to deliver policy err=70001 `  
`
`

## Cause

The SYSTEM account was denied read access to the following file: **"C:\\ProgramData\\Microsoft\\Crypto\\RSA\\S-1-5-18\\50cb7ee8cf6f0fa40858be87ed8658b1_2dad9029-f90e-4dca-b3dc-37e36eb7e29a"**.

This file contains cryptography keys for policy encryption. Without these keys, the user cannot encrypt a policy and store it on a disk.

## Solution

This solution requires authentication. Please log in to view the full solution.

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