> Source: [sk122187](https://support.checkpoint.com/results/sk/sk122187)

# sk122187 - Generating reports and searches in Logs and Monitors fails for users with '\' and '\\' in account name

| Property | Value |
|----------|-------|
| Solution ID | sk122187 |
| Date Created | 2018-01-06 |
| Last Modified | 2018-01-08 |
| Technical Level | Advanced |
| Products | Security Management Server, SmartConsole |
| Versions | R82.10, R82, R81.20, R82.10, R82.20, R82.20, R82, R81.20 |

## Symptoms

- * When generating a report in Logs \& Monitors and double-clicking on the username, the user sees no data.
* When users with '`\`' and '`\\`' in their account names search Logs \& Monitors, the following message appears: `"No matches found for your search"`.

## Cause

There is a bug in the way the RFL (Logging core process) returns the results to SmartView: instead of sending the result with '\\', it returns it with '\\\\'.

## Solution

This solution requires authentication. Please log in to view the full solution.

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