> Source: [sk122149](https://support.checkpoint.com/results/sk/sk122149)

# sk122149 - "Original file downloaded. Failed to inspect file" error when downloading PDF file by using Check Point SandBlast and Local Emulation

| Property | Value |
|----------|-------|
| Solution ID | sk122149 |
| Date Created | 2018-01-13 |
| Last Modified | 2018-01-21 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |

## Symptoms

- * "Original file downloaded. Failed to inspect file" error when downloading PDF file by using Check Point SandBlast and Local Emulation.  

  ![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk122149/0011801172258.png)
* When downloading PDF file by using Check Point SandBlast and Cloud Emulation, original file is downloaded with no error.
* */opt/CPUserCheckPortal/log/error_log* shows: \[Fri Dec 29 16:49:30.438820 2017\] \[:error\] \[pid 27860\] PHP Fatal error: Allowed memory size of 188743680 bytes exhausted (tried to allocate 63704861 bytes) in /opt/CPUserCheckPortal/htdocs/UserCheck/TPAPI on line 143

## Cause

Large files fail to be cleaned by Threat Extraction due to PHP memory being exhausted.

## Solution

This solution requires authentication. Please log in to view the full solution.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content