> Source: [sk122008](https://support.checkpoint.com/results/sk/sk122008)

# sk122008 - "Failed (Unsupported package)" error when uploading Endpoint Security Client package in SmartEndpoint console

| Property | Value |
|----------|-------|
| Solution ID | sk122008 |
| Date Created | 2017-12-20 |
| Last Modified | 2017-12-26 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X, R82.x, R82.20, R82.10, R82, R81.20 |
| OS | Windows |

## Symptoms

- "Failed (Unsupported package)" error when uploading Endpoint Security Client package in SmartEndpoint console

## Cause

The following were checked:

* Enough space is available on the Administrator's computer and on the Endpoint Security Management Server.
* SmartEndpoint console application is of the latest version.
* The path to the *EPS.msi* packages location on the Administrator's machine, contains Cyrillic characters. For example:  
  C:\\Endpoint_clients\\???_?????????????\\MSI\\

**Root Cause:** The path to the *EPS.msi* packages location cannot contain Cyrillic characters.

## Solution

This solution requires authentication. Please log in to view the full solution.

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