> Source: [sk121999](https://support.checkpoint.com/results/sk/sk121999)

# sk121999 - Cannot access WebUI after installing R77.30 Jumbo Hotfix Take_226 and higher 

| Property | Value |
|----------|-------|
| Solution ID | sk121999 |
| Date Created | 2017-12-18 |
| Last Modified | 2021-08-26 |
| Technical Level | Advanced |
| Products | Security Gateway, Security Management Server |
| Versions | R82.10, R82, R81.20, R82.10, R82, R81.20, R82.20 |
| OS | Gaia |

## Symptoms

- * Cannot access WebUI / Gaia Portal after installing Take_226 and higher of R77.30 Jumbo Hotfix Accumulator, receiving `"ERR_CONNECTION_REFUSED"` error in the browser.
* Traffic arrives to the firewall, but the firewall sends a RST packet.

* The httpd2 process does not run. When starting it manually, the following error is received:   


  `[Expert@GW:0]#/opt/CPshrd-R77/web/Apache/2.2.0/bin/httpd2 -k start -f /web/conf/httpd2.conf -D FOREGROUND `  

  `
  httpd2: Syntax error on line 85 of /web/conf/httpd2.conf: Cannot load modules/libmod_disk_cache.so into server: /web/modules/libmod_disk_cache.so: cannot open shared object file: No such file or directory`

## Cause

During installation of the new Jumbo Take, we run uninstall of the Take that is currently installed. Sometimes the uninstallation fails to uninstall the current Take package for a specific module like *FW1* or *SecurePlatform* or any other module and when the new Take of the Jumbo Hotfix is installing, it skips this modules.

## Solution

This solution requires authentication. Please log in to view the full solution.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content