> Source: [sk121992](https://support.checkpoint.com/results/sk/sk121992)

# sk121992 - Remote Access client connects successfully but is disconnected after 10 minutes

| Property | Value |
|----------|-------|
| Solution ID | sk121992 |
| Date Created | 2018-07-24 |
| Last Modified | 2023-01-03 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X |
| OS | Gaia |
| Platform | AWS, Azure |

## Symptoms

- * Remote Access client connects successfully, but is disconnected every 10-15 minutes. Status stays at disconnected, unless manually connected again.
* *Trac.log* on the client shows "IkeTunnel::TunnelTestTimeout:Tunnel is disconnected !!!!"
* Tunnel test packets to the gateway (Link selection IP) are being dropped from the client, with info in log - "According to the policy the packet should not have been decrypted"
* Client stays connected if there is constant traffic flowing through the tunnel.
* NATed IP is used for link selection, but is not part of the encryption domain.

## Cause

If Statically NATed IP is used for link selection, the Remote Access client will establish a tunnel with that IP address. However, it is not added to the encryption domain automatically, and has to be manually added.

## Solution

This solution requires authentication. Please log in to view the full solution.

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