> Source: [sk121818](https://support.checkpoint.com/results/sk/sk121818)

# sk121818 - Changing VPN configurations on Locally managed appliance fails with "Error 00357"

| Property | Value |
|----------|-------|
| Solution ID | sk121818 |
| Date Created | 2017-12-06 |
| Last Modified | 2017-12-07 |
| Technical Level | Advanced |
| Products | Spark Firewall (Locally Managed) |
| Versions | R82.00.X, R81.10.X |

## Symptoms

- * "Error 00357" is displayed when changing some settings in VPN configuration.
* Output of `vpn_configload --d"` command shows:

  ```
  
  [PID ]@GW[DATE TIME] fwobj_get_myown: no 'own', start retieving 
  [PID ]@GW[DATE TIME] fwobj_get_myown: gateway is not a cluster member, get myobj via my_obj_name. 
  [PID ]@GW[DATE TIME] fwnetobj_getbyname: get myown_obj from the table 
  [PID ]@GW[DATE TIME] <==sfwd_load_database rc=0 
  [PID ]@GW[DATE TIME] <==fwd_reload_database rc=0 
  vpn_configload_mgmt: Missing gateway parameter: tcpt_port 
  vpn_configload: Unable to generate configuration. 
  Unable to configure appliance: 
  Internal error.
  ```

* The "VPN remote Access - Remote Access port" option in WebUI -\> Device Tab -\> Advanced Settings - is either empty or null.

## Solution

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