> Source: [sk121814](https://support.checkpoint.com/results/sk/sk121814)

# sk121814 - Upgrade fails and reverts back when upgrading from Windows 10 Anniversary to Windows 10 Creators 

| Property | Value |
|----------|-------|
| Solution ID | sk121814 |
| Date Created | 2017-12-30 |
| Last Modified | 2025-07-22 |
| Technical Level | General |
| Products | Endpoint Security |
| Versions | E89.X, E88.X |

## Symptoms

- Upgrade fails and reverts back when upgrading from Windows 10 Anniversary to Windows 10 Creators.

## Solution

Check Point FDE does not affect this upgrade.

**The solution is to make sure that the upgrade is performed with Administrator rights.** If the machine is on a domain, then ensure that the user is a domain administrator before performing upgrade.

If problem persists, try to upgrade Windows 10 without Endpoint Security Client installed.

If the issue still persists, contact Microsoft for support.

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