> Source: [sk121734](https://support.checkpoint.com/results/sk/sk121734)

# sk121734 - Reporting tab not updated with client information

| Property | Value |
|----------|-------|
| Solution ID | sk121734 |
| Date Created | 2017-11-29 |
| Last Modified | 2020-03-25 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X, R82.20, R82.10, R82, R81.20 |
| OS | Windows, Gaia |

## Symptoms

- * Reporting tab not updated with client information
* In *server_messages.log*: ERROR - Error in processing Event: com.checkpoint.uepm.UEPMException: Error in processing Event: at com.checkpoint.uepm.emon.dal.EmonAccessUSM$SyncHandler.processEvents(EmonAccessUSM.java:2111) at com.checkpoint.util.HashQueue$BatchWorker.run(HashQueue.java:566) Caused by: com.checkpoint.uepm.backend.is.exceptions.TxException: TICKET_NUMBER = 123122261. ADMIN_ID = EMON, ADMIN_NAME = EMON. Can't open new transaction - one transaction is already opened.
* Rebooting the server (or cprestart) resolves the issue temporarily, but the same issue can occur again after a while.

## Cause

Turning on the Policy Server leads to a lot of new transactions occurrence. The Server can hold only unique transactions and in our case after turning on the Policy Server some of the new transactions are equal to the EMON transactions that are already exist. The Server allows only one transaction with a specific ID and when it gets a duplicate the TransactionManager throws the exception and the Primary Server stops writing the new events, because that transaction stuck in the queue.

## Solution

This solution requires authentication. Please log in to view the full solution.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content