> Source: [sk121722](https://support.checkpoint.com/results/sk/sk121722)

# sk121722 - SmartEndpoint console crashes when uploading Endpoint packages

| Property | Value |
|----------|-------|
| Solution ID | sk121722 |
| Date Created | 2017-12-20 |
| Last Modified | 2019-08-21 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X, R82.20, R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- SmartEndpoint console crashes when uploading Endpoint packages to the server without showing any related error message.

## Cause

There are three possible root causes:

* There is a missing folder on the server or missing files inside the *$FWDIR/conf/SMC_Files/uepm/recimg/* folder.
* The files inside the $FWDIR/conf/SMC_Files/uepm/recimg/ folder are corrupted and needs to be replaced.
* User who installs and runs SmartConsole does not have administrator privileges.
* Third-party Anti-Malware software prevents Endpoint packages from being uploaded to the server.

## Solution

This solution requires authentication. Please log in to view the full solution.

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