> Source: [sk121592](https://support.checkpoint.com/results/sk/sk121592)

# sk121592 - After upgrade from R77.30.01 to R77.30.03, Endpoint Security Server does not start

| Property | Value |
|----------|-------|
| Solution ID | sk121592 |
| Date Created | 2017-11-19 |
| Last Modified | 2020-03-10 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X, R82.x, R82.20, R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * After upgrade from R77.30.01 to R77.30.03, Endpoint Security Server does not start.
* From *$UEPMDIR/logs/server_messages.log* :  

  ```
  [DATE TIME] FATAL Dispatcher-Thread-11 - Server failed to start. Shutting down.. (InitServlet)
  com.checkpoint.uepm.UEPMException: Could not load PAT on startup()
  	at com.checkpoint.uepm.blm.policyassignment.infrastructure.UsmPolicyAssignmentFacade.startup(UsmPolicyAssignmentFacade.java:122)
  	at com.checkpoint.uepm.sys.UEPMContext.startupAllUSMs(UEPMContext.java:609)
  ...
  Caused by: com.checkpoint.uepm.api.epsbackend.is.EpsBackendException: 
  TICKET_NUMBER = XXXXXXXXXX. 
  Problem retrieving data for PAT generation.
  	at com.checkpoint.uepm.blm.policyassignment.patgenerator.PatRebuilder.rebuild(PatRebuilder.java:168)
  	at com.checkpoint.uepm.blm.policyassignment.patgenerator.PatGenerator.rebuild(PatGenerator.java:82)
  	... 27 more
  Caused by: com.checkpoint.uepm.api.epsbackend.is.EpsBackendException: 
  TICKET_NUMBER = XXXXXXXXXX. 
  Missing rules for enforcement type: 130 - Threat Emulation (USER policy).
  	at com.checkpoint.uepm.blm.policyassignment.patgenerator.PatRebuilder.generateRuleBase(PatRebuilder.java:409)
  	at com.checkpoint.uepm.blm.policyassignment.patgenerator.PatRebuilder.rebuildFromScratch(PatRebuilder.java:250)
  	at com.checkpoint.uepm.blm.policyassignment.patgenerator.PatRebuilder.rebuild(PatRebuilder.java:141)
  	... 28 more
  ```

* From *$UEPMDIR/logs/server_messages.log* :  
  "Missing rules for enforcement type: 130 - Threat Emulation (USER policy)" - **the policy name and version can be different**.

## Cause

Missing policies information in policy-related tables of Endpoint Server Database.

## Solution

This solution requires authentication. Please log in to view the full solution.

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