> Source: [sk121552](https://support.checkpoint.com/results/sk/sk121552)

# sk121552 - "API readiness test FAILED. The server is down and unable to receive connections!" error message in "api status" 

| Property | Value |
|----------|-------|
| Solution ID | sk121552 |
| Date Created | 2017-11-23 |
| Last Modified | 2020-12-08 |
| Technical Level | Advanced |
| OS | Gaia |

## Symptoms

- * Running '*api status* ' results in the following error:  

  ` --------------------------------------------`  
  `Overall API Status: Started`  
  ` --------------------------------------------`  

  ` API readiness test FAILED. The server is down and unable to receive connections!`  

* Running '*api status* ' results in the following error:  

  `In cpm.elg -`  
  ` [Date Time],160 ERROR dleserver.internal.DefaultExceptionMapper [qtp596767589-84]: Internal runtime error
  CpmGeneralException{base='com.checkpoint.management.is.exceptions.CpmGeneralException: There are more than one open session for user 'WEB_API'', errorCode='CP_ERR_WORK_SESSIONS_AMBIGUITY', errorFamily='null', messageForUser='There are more than one open session for user 'WEB_API'', message='There are more than one open session for user 'WEB_API''}`  

  `[Date Time],149 ERROR coresvc.internal.WorkSessionMgmtSvcImpl [qtp596767589-84]: There are more than one open work session for user WEB_API : [WorkSession{objId=f2e799e5-7879-4e8b-923e- aa6325055349, objectStoreSessionId=845cbdad-ce54-4d0f-ad6c-0ed9cbc8901a, state=OPEN, userName='WEB_API', description='null',`  

  `[Date Time],158 ERROR infrastructure.logging.DefaultExceptionLoggerHandlerImpl [qtp596767589-84]: incident [bbc9ae2a-17cc-4872-b174-43f94c0c014c]: CpmGeneralException{base='com.checkpoint.management.is.exceptions.CpmGeneralException: There are more than one open session for user 'WEB_API'', errorCode='CP_ERR_WORK_SESSIONS_AMBIGUITY', errorFamily='null', messageForUser='There are more than one open session for user 'WEB_API'', message='There are more than one open session for user 'WEB_API''}`  

* Error in *api.elg* :  

  ` ID: 4`  
  ` Response-Code: 401`  
  ` Content-Type: text/plain`  
  ` Headers: {Content-Type=[text/plain], Date=[Date.. GMT]}`  
  `Payload: code: "err_login_failed_more_than_one_opened_session"`  
  `message: "There are more than one open session for user 'WEB_API'. Unable to login to last session"`

## Cause

There are open work sessions in WEB_API in postgres.

## Solution

This solution requires authentication. Please log in to view the full solution.

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