> Source: [sk121353](https://support.checkpoint.com/results/sk/sk121353)

# sk121353 - "Could not establish secure channel for SSL/TLS with authority << MGMT-IP >>:19009" error message when users try to connect to MDS or Security Management with SmartConsole 

| Property | Value |
|----------|-------|
| Solution ID | sk121353 |
| Date Created | 2017-11-08 |
| Last Modified | 2021-11-24 |
| Technical Level | Advanced |
| Products | SmartConsole |
| Versions | R82.10, R82.20, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * Users cannot connect to a Security Management or Multi-Domain Management with SmartConsole.
* This error message appears: "`Could not establish secure channel for SSL/TLS with authority <`>:19009"

## Cause

**The user disabled TLS lower than TLS1.2 on the system where the SmartConsole is installed.**

For example, it is possible that the user did this to comply with regulations such as PCI-DSS. The change was made through the Group Policy Object (GPO) setting "**Computer Configuration** \> **Administrative Templates** \> **Network / SSL Configuration Settings** \> **SSL Cipher Suite Order**":

![](https://sc1.checkpoint.com/sc/SolutionsStatics/NEW_SK_NOID1510136381321/GPO011711080229.jpg)

## Solution

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