> Source: [sk121235](https://support.checkpoint.com/results/sk/sk121235)

# sk121235 - "There are no log servers available, check your configuration" message when shifting to Logs & Monitor view

| Property | Value |
|----------|-------|
| Solution ID | sk121235 |
| Date Created | 2017-11-01 |
| Last Modified | 2025-04-18 |
| Technical Level | Advanced |
| Products | Security Management Server, Multi-Domain Security Management Server |
| Versions | R81.20, R81.10 (EOS), R81 (EOS), R81 (EOS), R81.10 (EOS), R81.20 |
| OS | Gaia |

## Symptoms

- * "`There are no log servers available, check your configuration`" message when the user shifts to the **Logs \& Monitor** view in SmartConsole.  

* Output of # psql_client cpm postgres -c "select fwset from dleobjectderef_data where cpmitable='sem_network_objects' and name ilike '%OBJ_NAME%' and deleted='f' and dlesession='0';"

  ```
  
           :log_indexer (true)                        +
           :ips_event_manager (false)                 +
           :hosted_by_mds ("MDS_NAME")            +
           :uf_integrated (false)   
  ```

* *$RTDIR/conf/logServerConfig.xml* shows the Domain Management Server IP address in the ProxyIp field and the IPAddress field. The ProxyIp field must be the MDS IP address.

  ```

  <connection>
  <IPAddress>192.168.1.10</IPAddress>
  <IsLocalIp>true</IsLocalIp>
  ...
  <ProxyIp>192.168.1.10</ProxyIp>
  </connection>
  ```

  <br />

* In SmartConsole, when the user browses to the **Logs** tab and, in the right section, to **Log Servers** , this error appears: 


  "`Problems have occurred during search`". 

* 
  When the user you clicks on **view details** , this message appears:  

  `"Log Server is not configured (IP: X.X.X.X), make sure that you published all changes"`.

  <br />

* "Unable to find log indexer loopback port for IP" shown in solr.log when refreshing the problematic CMA or management server "Logs \& Monitor" page.
* in logServerConfig.xml the loopback port is missing on log server

## Cause

An incorrect Provider object name is in the `hosted_by_mds` value.

<br />

## Solution

This solution requires authentication. Please log in to view the full solution.

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