> Source: [sk121174](https://support.checkpoint.com/results/sk/sk121174)

# sk121174 - Endpoint Security Server fails to start

| Property | Value |
|----------|-------|
| Solution ID | sk121174 |
| Date Created | 2017-10-30 |
| Last Modified | 2017-11-01 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X, R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * Endpoint Security Server fails to start.
* Following errors found in file $UEPMDIR/logs/server_messages.log:   
  `[DATE TIME] FATAL Dispatcher-Thread-10 - Server failed to start. Shutting down.. (InitServlet)
  com.checkpoint.uepm.UEPMException: Could not get RSA key on FDE BLM startup.`  
  `
  ...`  
  `
  Caused by: com.checkpoint.uepm.api.epsbackend.is.EpsBackendException:`  
  `
  TICKET_NUMBER = xxxxxx.`  
  `
  UOL p12 not found`  
  `
  at com.checkpoint.uepm.blm.fde.infrastructure.UsmFdeUiFacade.saveUOLP12ToServerProperties(UsmFdeUiFacade.java:373)`  
  `
  at com.checkpoint.uepm.blm.fde.infrastructure.UsmFdeUiFacade.startup(UsmFdeUiFacade.java:454)`  
  `
  ... 22 more`

## Cause

The permissions assigned to the *$UEPMDIR/engine/conf/cert* are incorrect

## Solution

This solution requires authentication. Please log in to view the full solution.

---

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