> Source: [sk120846](https://support.checkpoint.com/results/sk/sk120846)

# sk120846 - When trying to disable SSLv3.0 and TLSv1.0 for the GAiA Portal, the page does not load

| Property | Value |
|----------|-------|
| Solution ID | sk120846 |
| Date Created | 2017-10-15 |
| Last Modified | 2018-07-09 |
| Technical Level | General |
| Products | Security Gateway, Security Management Server |
| Versions | R82.10, R82, R81.20, R82.10, R82, R81.20, R82.20 |
| OS | Gaia |

## Symptoms

- When trying to disable SSLv3.0 \& TLSv1.0 for the GAIA Portal via */web/templates/httpd-ssl.conf.templ* with the following command: "`SSLProtocol -ALL +TLSv1.1`", the results is the page not loading.

## Cause

The GAiA Portal only supports TLSv1.0 prior to installing the TLSv1.2 integration.

## Solution

1. Install General Availability take 286 or higher of the [R77.30 Jumbo Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk106162) on the GAiA appliance.
2. Update */web/templates/httpd-ssl.conf.templ*to present the SSL protocol that you wish to use.

**Workaround**

**Get the Gaia portal to be registered as a Multi-portal client.**

**You need to change the port used (from 443) for a moment and then change it back. After this, you will see the Gaia portal under the multi-portal.**

* Move the GAIA portal off port 443 (for example, 443 -\>4434) and **install policy**.
* Then move the GAIA portal back to 443 and **install policy**. If another portal is also enabled, the GAIA portal will be then managed by Multi-portal.

This can be configured by running '*mpclient list'* via Expert mode and looking for "SecurePlatform" in the list of portal.

You would then be able to apply:

[sk102989 - Check Point response to the POODLE Bites vulnerability (CVE-2014-3566) - Multi-Portal](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk102989&partition=General&product=All%22#Multi Portal)

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