> Source: [sk120793](https://support.checkpoint.com/results/sk/sk120793)

# sk120793 - "Set User Password command failed (user 2): Unknown (0x8f)" error message when fail to Reset LOM Card Password

| Property | Value |
|----------|-------|
| Solution ID | sk120793 |
| Date Created | 2017-10-16 |
| Last Modified | 2021-07-01 |
| Technical Level | Advanced |
| Products | Security Gateway, Security Management Server, Hardware |
| Versions | R82.10, R82, R81.20, R82.10, R82, R81.20, Not Version-Specific, R82.20 |

## Symptoms

- * Unable to Reset LOM Card Password.
* Error message displayed:  
  \[Expert@Gateway\]# ipmitool user set password 2 vpn123  
  Set User Password command failed (user 2): Unknown (0x8f)

## Cause

Password does not meet complexity requirement.

## Solution

This solution requires authentication. Please log in to view the full solution.

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