> Source: [sk120561](https://support.checkpoint.com/results/sk/sk120561)

# sk120561 - When clicking on "Blades" in Multi Domain view in SmartConsole, the screen get stuck on "loading"

| Property | Value |
|----------|-------|
| Solution ID | sk120561 |
| Date Created | 2017-09-19 |
| Last Modified | 2018-03-19 |
| Technical Level | Advanced |
| Products | SmartConsole |
| Versions | R82.10, R82.20, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * When clicking on "Blades" in Multi Domain view in SmartConsole - the screen never loads - it only shows "loading"   

  ![]( https://sc1.checkpoint.com/sc/SolutionsStatics/NEW_SK_NOID1505833856011/Loading1709190813.jpg)
* Error seen in the cpm.elg file:  
  ` [DATE TIME] ERROR management.object_store.ObjectStoreSessionImpl [qtp-897774529-501]: db did not contain overviews for following ids: `  
  `
  XXXXXXXX-1111-YYYY-2222-ZZZZZZZZZZZZ`  
  `
  [DATE TIME] ERROR infrastructure.logging.DefaultExceptionLoggerHandlerImpl [qtp-897774529-501]: incident [017c787f-f779-4eba-9eea-0255cc7aaded]:`  
  `
  com.checkpoint.management.coresvc.ObjectNotFoundException: Object not found - XXXXXXXX-1111-YYYY-2222-ZZZZZZZZZZZZ `  

* Error seen with the same object id (XXXXXXXX-1111-YYYY-2222-ZZZZZZZZZZZZ) in Smartconsole.log file as well (when enabling SmartDashboard debug according to [sk112334](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk112334)):  
  `<ns27:webMethodName>QuerySvcRemote.query</ns27:webMethodName><ns27:objId> XXXXXXXX-1111-YYYY-2222-ZZZZZZZZZZZZ</ns27:objId> `  
  `
  </ns27:objectNotFoundRemoteFaultException></detail></soap:Fault></soap:Body></soap:Envelope>`  
  `
  [DATE TIME] (DEBUG) LiveQueriesMonitorFactory - Printing all alive live queries:`  
  `
  [DATE TIME] (DEBUG) LiveQueriesMonitorFactory - --------------------------------`  
  `
  ...`  
  `
  [DATE TIME] (ERROR) CP.Infrastructure.DLE.MgmtServerExceptionsHandler - Management server error`  
  `
  System.ServiceModel.FaultException: Object not found`
* Management API "mgmt_cli show hosts" command prints "Object not found" error message like in following example: # mgmt_cli show hosts -d 1.1.1.1 limit 2 offset 288 -s id.txt code: "generic_error" message: "Runtime error: Object not found"

## Cause

The object, XXXXXXXX-1111-YYYY-2222-ZZZZZZZZZZZZ, is marked as deleted in the postgres database but not in Solr.

## Solution

This solution requires authentication. Please log in to view the full solution.

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