> Source: [sk120435](https://support.checkpoint.com/results/sk/sk120435)

# sk120435 - 'Dynamic Id authentication failed' error message while trying to connect to the Mobile Access portal

| Property | Value |
|----------|-------|
| Solution ID | sk120435 |
| Date Created | 2017-09-11 |
| Last Modified | 2019-11-17 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |

## Symptoms

- * 'Dynamic Id authentication failed' error message while trying to connect to the Mobile Access portal.
* In *cvpnd.elg* :  

  \[18990\]\[31 Aug 12:00:50\]\[AU\] ..--\> DynamicIDManager::loadGlobalConfigFromFile  
  \[18990\]\[31 Aug 12:00:50\]\[AU\] DynamicIDManager::loadGlobalConfigFromFile: globalSettingsPath = '/opt/CPshrd-R80/CTX/CTX00005/conf/dynamic_id.C'  
  \[18990\]\[31 Aug 12:00:50\]\[AU\] DynamicIDManager::loadGlobalConfigFromFile: failed to open configuration file (use defaults)  
* In *cvpnd.elg* :  

  \[21828\]\[31 Oct 9:11:50\]\[AU\] --\> dynamic_id_auth \[21828\]\[31 Oct 9:11:50\]\[AU\] .--\> DynamicIDManager::startDynamicID \[21828\]\[31 Oct 9:11:50\]\[AU\] ..--\> DynamicIDManager::createNewSession \[21828\]\[31 Oct 9:11:50\]\[AU\] DynamicIDSession::DynamicIDSession(au=a4e5740): configuration key 'LEGACY' \[21828\]\[31 Oct 9:11:50\]\[AU\] ...--\> DynamicIDManager::updateTargetsWithLocalInfo \[21828\]\[31 Oct 9:11:50\]\[AU\] DynamicIDManager::updateTargetsWithLocalInfo: 'username' missing from local file \[21828\]\[31 Oct 9:11:50\]\[AU\] ...\<-- DynamicIDManager::updateTargetsWithLocalInfo \[21828\]\[31 Oct 9:11:50\]\[AU\] ..\<-- DynamicIDManager::createNewSession

## Cause

**Environment:**Issue occurs in a VSX R80.10 site.

*$CPDIR/conf/dynamic_id.C* exists in VS0 only and not in each VS.

## Solution

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