> Source: [sk120368](https://support.checkpoint.com/results/sk/sk120368)

# sk120368 - Not able to see reports created by other administrators in SmartEvent R80 and above

| Property | Value |
|----------|-------|
| Solution ID | sk120368 |
| Date Created | 2017-09-07 |
| Last Modified | 2022-03-24 |
| Technical Level | Advanced |
| Products | Security Management Server |
| Versions | R82.10, R82, R81.20, R82.20 |
| OS | Gaia |

## Symptoms

- When a report is created by one administrator user in SmartEvent R80 and above, another administrator user can not see it.

## Cause

This is an expected behavior. All changes made by users are saved in the ***$RTDIR/smartview/db/*** directory in XML format - per domain and per user:

***$RTDIR/smartview/db/domains/\<Domain_ID\>/users/\<User_ID\>***

* In each ***\<Domain_ID\>*** directory there is a file called ***domain.txt*** that contains the domain's name
* In each ***\<User_ID\>*** directory, there is a file called ***username.txt*** that contains the user's name

*Examples*:

* Screenshot from WinSCP:

  ![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk120368/domain_user_heiarchy1709070714.png)
* Output of "*ls -lR*" command:

  `[Expert@HostName:0]# ls -lR /opt/CPrt-R80/smartview/db/domains/`  
  ` /opt/CPrt-R80/smartview/db/domains/41e821a0-3720-11e3-aa6e-0800200c9fde/`domain.txt  
  ` /opt/CPrt-R80/smartview/db/domains/41e821a0-3720-11e3-aa6e-0800200c9fde/users.xml`  
  ` /opt/CPrt-R80/smartview/db/domains/41e821a0-3720-11e3-aa6e-0800200c9fde/users/`  
  ` /opt/CPrt-R80/smartview/db/domains/41e821a0-3720-11e3-aa6e-0800200c9fde/users/09c2d8c7-eef6-40b5-8bdc-3fc3b834bf79/controls.xml`  
  ` /opt/CPrt-R80/smartview/db/domains/41e821a0-3720-11e3-aa6e-0800200c9fde/users/09c2d8c7-eef6-40b5-8bdc-3fc3b834bf79/archive.xml`  
  ` /opt/CPrt-R80/smartview/db/domains/41e821a0-3720-11e3-aa6e-0800200c9fde/users/09c2d8c7-eef6-40b5-8bdc-3fc3b834bf79/`username.txt  
  ` /opt/CPrt-R80/smartview/db/domains/41e821a0-3720-11e3-aa6e-0800200c9fde/users/09c2d8c7-eef6-40b5-8bdc-3fc3b834bf79/reports.xml`  
  ` /opt/CPrt-R80/smartview/db/domains/41e821a0-3720-11e3-aa6e-0800200c9fde/users/09c2d8c7-eef6-40b5-8bdc-3fc3b834bf79/tasks.xml`  
  ` /opt/CPrt-R80/smartview/db/domains/41e821a0-3720-11e3-aa6e-0800200c9fde/users/09c2d8c7-eef6-40b5-8bdc-3fc3b834bf79/views.xml`  
  ` /opt/CPrt-R80/smartview/db/domains/41e821a0-3720-11e3-aa6e-0800200c9fde/users/aff2a5d8-3a7e-4ea6-aca9-25311dd1335a/controls.xml`  
  ` /opt/CPrt-R80/smartview/db/domains/41e821a0-3720-11e3-aa6e-0800200c9fde/users/aff2a5d8-3a7e-4ea6-aca9-25311dd1335a/archive.xml`  
  ` /opt/CPrt-R80/smartview/db/domains/41e821a0-3720-11e3-aa6e-0800200c9fde/users/aff2a5d8-3a7e-4ea6-aca9-25311dd1335a/`username.txt  
  ` /opt/CPrt-R80/smartview/db/domains/41e821a0-3720-11e3-aa6e-0800200c9fde/users/aff2a5d8-3a7e-4ea6-aca9-25311dd1335a/reports.xml`  
  ` /opt/CPrt-R80/smartview/db/domains/41e821a0-3720-11e3-aa6e-0800200c9fde/users/aff2a5d8-3a7e-4ea6-aca9-25311dd1335a/tasks.xml`  
  ` /opt/CPrt-R80/smartview/db/domains/41e821a0-3720-11e3-aa6e-0800200c9fde/users/aff2a5d8-3a7e-4ea6-aca9-25311dd1335a/views.xml`  
  ` ... ... `

## Solution

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