> Source: [sk120292](https://support.checkpoint.com/results/sk/sk120292)

# sk120292 - SmartConsole crashes after clicking on "View Changes"

| Property | Value |
|----------|-------|
| Solution ID | sk120292 |
| Date Created | 2017-12-11 |
| Last Modified | 2020-02-03 |
| Technical Level | Advanced |
| Products | Security Management Server |
| Versions | R82.10, R82, R81.20, R82.20 |

## Symptoms

- * During Security policy installation, cannot review policy changes window. After clicking on it, a SmartConsole crashes.   

* The `cpm.elg` file shows: DATE TIME WARN INACTIVE_TRANSACTIONS [taskExecutor-13]: Transaction is ended with no actual database access. see /opt/CPsuite-R80/fw1/log/inactive-tx.elg for details
  `
  `

  DATE TIME WARN coresvc.internal.LoginSvcImpl [qtp-1837747550-98]: LoginSvcImpl->cpmiApplicationLoggedOut: application CpmiClientApplication{applicationName='rule-editor'} does not exists in loggedInCpmiApplications set for session usXkgT_Qs4_JXH5OkDFbErWJWl8Dx2z3L7tD0N49Tqw

## Solution

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