> Source: [sk120219](https://support.checkpoint.com/results/sk/sk120219)

# sk120219 - "At least one server is currently disconnected" error message does not contain additional details

| Property | Value |
|----------|-------|
| Solution ID | sk120219 |
| Date Created | 2017-08-29 |
| Last Modified | 2019-11-18 |
| Technical Level | Advanced |
| Products | Security Gateway, SmartConsole |
| Versions | R82.10, R82, R81.20, R82.10, R82, R81.20 |

## Symptoms

- * When using the command `"cpstat identityServer -f default"`, the output may report the status of "At least one server is currently disconnected".
* SmartView Monitor may also report the same status.

## Cause

In this scenario, the term *server* is not referring to a Domain Controller (DC). It is referring to another Identity Awareness enabled Security Gateway that has a disconnected status (command "pdp conn pep" will show a gateway as disconnected).

## Solution

This solution requires authentication. Please log in to view the full solution.

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