> Source: [sk120128](https://support.checkpoint.com/results/sk/sk120128)

# sk120128 - "Dynamic Id authentication failed" error message displayed when user tries to connect to Mobile Access portal after upgrade from R77.30  to R80.XX

| Property | Value |
|----------|-------|
| Solution ID | sk120128 |
| Date Created | 2017-08-25 |
| Last Modified | 2021-04-12 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |

## Symptoms

- * "Dynamic Id authentication failed" error message displayed when user tries to connect to Mobile Access portal after upgrade from R77.30 to R80.10
* User does not receive SMS.
* In *CVPND* logs, see the following:  

  \[21081\]\[21 Aug 9:38:41\]\[AsyncCurl\] translate_easy_code - entering  
  \[21081\]\[21 Aug 9:38:41\]\[AsyncCurl\] translate_easy_code - from (check_completed_transfers) returns (CURLE_unknown)\[21081\]\[21 Aug 9:38:41\]\[AsyncCurl\] set_params_for_callback - entering  
  \[21081\]\[21 Aug 9:38:41\]\[AsyncCurl\] set_params_for_callback - Warning: (0x8d202d8) finished with result code (-10) - (error setting certificate verify locations: CAfile: /opt/CPsuite-R80/fw1/database/ca_bundle.pem CApath: none)  
  \[21081\]\[21 Aug 9:38:41\]\[AsyncCurl\] end_sending - entering for ctx 0x8d202d8\[21081\]\[21 Aug 9:38:41\]\[AsyncCurl\] end_sending found env 0x897e6d0  
  \[21081\]\[21 Aug 9:38:41\]\[AsyncCurl\] end_sending - calling callback 0xf6039c00 with opaque 0x8bb6f28 and rc -10  
  \[21081\]\[21 Aug 9:38:41\]\[AU\] --\> s_handleSenderResponse\[21081\]\[21 Aug 9:38:41\]\[AU\] s_handleSenderResponse: DynamicIDSession (8bb6f28) state 100 rc_code - -10  
  \[21081\]\[21 Aug 9:38:41\]\[AU\] DynamicIDSession::setState new_state -100 client_code 77 server_code 0 log_msg error setting certificate verify locations:**CAfile: /opt/CPsuite-R80/fw1/database/ca_bundle.pem CApath: none**   
  \[21081\]\[21 Aug 9:38:41\]\[AU\] .--\> DynamicIDManager::handleServerResponse  
  \[21081\]\[21 Aug 9:38:41\]\[AU\] DynamicIDManager::handleServerResponse: trigger callback\[21081\]\[21 Aug 9:38:41\]\[AU\] dynamic_id_manager_callback state: -100  
  \[21081\]\[21 Aug 9:38:41\]\[AU\] dynamic_id_manager_callback(au=8b5c2f0): fatal error - prevent new attempts  
  \[21081\]\[21 Aug 9:38:41\]\[AU\] au_prevent_new_attempts(au=0x8b5c2f0): preventing new attempts

## Cause

***ca_bundle.pem* is missing or corrupted.**

## Solution

This solution requires authentication. Please log in to view the full solution.

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