> Source: [sk120076](https://support.checkpoint.com/results/sk/sk120076)

# sk120076 - Legacy SmartEvent R80.x GUI crashes with core dump file at 65% "Getting list of active products..." when connecting directly and not with SmartConsole R80.10

| Property | Value |
|----------|-------|
| Solution ID | sk120076 |
| Date Created | 2017-08-17 |
| Last Modified | 2021-11-01 |
| Technical Level | General |
| Products | Security Management Server, SmartConsole |
| Versions | R82.10, R82, R81.20, R82.20 |
| OS | Windows |

## Symptoms

- Legacy SmartEvent R80.x GUI (C:\\Program Files (x86)\\CheckPoint\\SmartConsole\\R80.10\\PROGRAM\\AnalyzerClient.exe) crashes with core dump file at 65% "`Getting list of active products...`" when connecting directly to Management Server (and not with SmartConsole R80.10)

## Solution

Perform a full DBSync on Management server and SmartEvent server sides:  
# mdsenv (if the machine is an MDS)  
# $CPDIR/bin/cpprod_util CPPROD_SetValue "FW1/6.0" AfterUpgradeDbsyncIndication 1 1 0  
# cpstop;cpstart (Or mdsstop;mdsstart)  

<br />

If the above does not help, [Contact Check Point Support](http://www.checkpoint.com/support-services/contact-support/index.html) to get a Hotfix for this issue - improved SmartConsole.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect:

* Go to the main Application menu - click on the "About Check Point SmartConsole..." - write down the Build number
* [CPInfo file](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92739) from the Security Management Server

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content