> Source: [sk119996](https://support.checkpoint.com/results/sk/sk119996)

# sk119996 - "Log Server is not responding" error in SmartView Monitor

| Property | Value |
|----------|-------|
| Solution ID | sk119996 |
| Date Created | 2017-08-16 |
| Last Modified | 2020-08-10 |
| Technical Level | Advanced |
| Products | Security Management Server |
| Versions | R82.10, R82, R81.20, R82.20 |
| OS | Gaia |

## Symptoms

- Error regarding the Log server when trying to see the status in Device \& License information:   

`
Error: 'Log Server' is not responding. Verify that 'Log Server' is installed on the gateway. If 'Log Server' should not be installed verify that it is not selected in the Products List of the gateway (SmartDashboard > Gateway > General Properties > Check Point Products List). `

![](https://sc1.checkpoint.com/sc//SolutionsStatics/NEW_SK_NOID1502877448750/025661071708160312.png)

## Solution

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