> Source: [sk119952](https://support.checkpoint.com/results/sk/sk119952)

# sk119952 - When IPS is enabled, many "fwconn_chain_is_data_conn" errors messages are seen in dmesg log

| Property | Value |
|----------|-------|
| Solution ID | sk119952 |
| Date Created | 2017-08-15 |
| Last Modified | 2025-02-24 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R81.20, R81.10 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- * When IPS is enabled, many "fwconn_chain_is_data_conn" errors messages are seen in *dmesg* log
* FW-1 kernel: \[fw4_0\];sd_exception_chain_with_global_stateless: fwx_get_original_conn_key() failed  
  FW-1 kernel: \[fw4_0\];fwx_get_original_conn_key_ex: couldn't get conn key from chain  
  FW-1 kernel: \[fw4_0\];fwx_get_original_conn_key_ex: fwconn_chain_is_data_conn failed

## Solution

This problem was fixed. The fix is included in:

* [**Check Point Quantum R82**](https://support.checkpoint.com/results/sk/sk181127)
* [Jumbo Hotfix Accumulator for R81.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20/R81.20/R81.20-List-of-all-Resolved-Issues.htm) starting from Take 70
* **[Jumbo Hotfix Accumulator for R81.10](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.10/Default.htm)starting from Take 141**
* **[Jumbo Hotfix Accumulator for R81](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81/Default.htm) starting from Take 99**   

If you choose not to upgrade, [contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing it.  
For faster resolution and verification, collect these files:

1. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Management Server involved in the case.
2. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Security Gateway / each Cluster Member involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

---

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