> Source: [sk119693](https://support.checkpoint.com/results/sk/sk119693)

# sk119693 - "an error occurred while searching" error in SmartDashboard after upgrade to R80.10 when searching a network object in 'Rulebase' or in 'Objects Bar' or CPM crashes

| Property | Value |
|----------|-------|
| Solution ID | sk119693 |
| Date Created | 2017-08-10 |
| Last Modified | 2021-02-22 |
| Technical Level | General |
| Products | Security Management Server |
| Versions | R81 (EOS) |
| OS | Gaia |

## Symptoms

- * "An error occurred while searching." error in SmartDashboard after upgrade to R80.10 when searching Security Gateway policy ![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk119693/Boerse1708230634.png)

* CPM crashed, and the following test reports an error in CPM Doctor report: "Check that 'get_ip_range_of_objid' function is defined".
* *cpm.elg* shows:  
  "org.postgresql.util.PSQLException: ERROR: function get_ip_range_of_objid(uuid) does not exist"

## Cause

The SK didn't update for the newer software version which is still relevant. Thus in the Version field, R80.30, R80.40 and R81 are added for this sk

## Solution

[Contact Check Point Support](http://www.checkpoint.com/services/contact/index.html) to get a Hotfix for this issue.   
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.   
For faster resolution and verification please collect [CPinfo](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92739) files from the Security Management and Security Gateways involved in the case.

**Procedure:**

1. Transfer both files to the Management Server (into some directory, e.g., */some_path_to_fix/*)

2. Connect to the command line on the Management Server.

3. Login to Expert mode.

4. Set the necessary permissions:

   **`[Expert@HostName:0]# cd /some_path_to_fix/`
   ` [Expert@HostName:0]# chmod +x fix*`**
5. Execute the script:

   **`[Expert@HostName:0]# ./fix_r8010_search.sh`**

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