> Source: [sk119519](https://support.checkpoint.com/results/sk/sk119519)

# sk119519 - "Password cannot contain consecutive letters" error message when changing password for Sandblast Mobile Dashboard user

| Property | Value |
|----------|-------|
| Solution ID | sk119519 |
| Date Created | 2017-08-21 |
| Last Modified | 2025-04-08 |
| Technical Level | General |
| Products | Mobile Security |
| Versions | Cloud |
| OS | Android, iOS |
| Platform | Mobile Devices |

## Symptoms

- "Password cannot contain consecutive letters" error message when changing password for Sandblast Mobile Dashboard user.  

![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk119519/ResetErrorImage1708030956.jpg)

## Cause

The password policy for the Sandblast Mobile Dashboard is stricter than for UserCenter.

Passwords cannot contain consecutive characters.

Password examples like "sally22" or "reindeer11" would not be accepted because they contain the same characters ("ll", "ee", "22" and "11") in succession.

## Solution

Use a password that does not have consecutive characters.

For further assistance, contact Check Point Account Services in one of these ways:

* by creating a [Non-Technical Service Request](https://help.checkpoint.com/)
* by phone:
  * Americas: +1-972-444-6600 - option 3 - option 5
  * International: +972-3-611-5100 - option 3 - option 5

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