> Source: [sk119333](https://support.checkpoint.com/results/sk/sk119333)

# sk119333 - Communication problems between Security Management Server and Security Gateway via VPN

| Property | Value |
|----------|-------|
| Solution ID | sk119333 |
| Date Created | 2017-07-27 |
| Last Modified | 2017-07-31 |
| Technical Level | Advanced |

## Symptoms

- * Communication problems between Security Management Server and Security Gateway via VPN.
* Problem to manage the Remote Security Gateway via Internal IP.
* Not able to push Policy, or lost connectivity after Policy push.
* Not able to receive logs from Remote Security Gateway to Management Server.

## Cause

Centralized Management Server which manage Remote Security Gateways via VPN, using Internal IP Address instead of Public IP Address on Main Address.

## Solution

This solution requires authentication. Please log in to view the full solution.

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