> Source: [sk119273](https://support.checkpoint.com/results/sk/sk119273)

# sk119273 - Connection to an HTTPS web site can get stuck

| Property | Value |
|----------|-------|
| Solution ID | sk119273 |
| Date Created | 2017-07-25 |
| Last Modified | 2017-07-25 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- Connection to an HTTPS web site can get stuck in the following scenario:

1. HTTPS Inspection is enabled on Security Gateway
2. "Website categorization mode" is set to "Hold"  
   (in R77X SmartDashboard, go to the "Application \& URL Filtering" tab - expand the "Advanced" - click on the "Engine Settings")
3. The HTTPS web site's category is not in RAD daemon's cache yet  
   (i.e., categorization of this HTTPS web site will require a "Hold")

## Cause

When HTTP parser returns from "Hold", required by the HTTPS Inspection Rulebase, HTTP steam contains 'Client Hello' packet together with clear HTTP 'GET' request. As a result, HTTP parser fails to parse the HTTP 'GET' request, and HTTPS connection gets stuck.

## Solution

This solution requires authentication. Please log in to view the full solution.

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