> Source: [sk119265](https://support.checkpoint.com/results/sk/sk119265)

# sk119265 - Security Policy installation to Capsule Cloud Security Gateway fails

| Property | Value |
|----------|-------|
| Solution ID | sk119265 |
| Date Created | 2017-07-24 |
| Last Modified | 2017-07-27 |
| Technical Level | Advanced |
| OS | Gaia |

## Symptoms

- * Policy installation fails to newly configured Capsule Cloud Security Gateway.
* Errors include - `"Operation incomplete due to timeout"` and `"Installation failed. Reason: TCP connectivity failure ( port = 18191 )( IP = x.x.x.x )[ error no. 10 ]."`

## Cause

The object name used in SmartDashboard does not match the object name provided by the "SmartDashboard setup instructions" in Capsule Cloud.

## Solution

This solution requires authentication. Please log in to view the full solution.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content