> Source: [sk119154](https://support.checkpoint.com/results/sk/sk119154)

# sk119154 - Cannot connect to the Standby cluster member from a non-local subnet when the VPN Visitor Mode is enabled

| Property | Value |
|----------|-------|
| Solution ID | sk119154 |
| Date Created | 2017-08-02 |
| Last Modified | 2026-04-15 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82, R81.20, R81.10 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- * Not possible to connect to the Standby cluster member from a non-local subnet (source and destination are not on the same subnet).

* Connecting to the Standby member from a local subnet (source and destination are on the same subnet) works as expected.

* Output of the "*fw ctl zdebug drop*" on the Active or on the Standby cluster member during the issue shows this drop:

  *fw_log_drop_ex: Packet proto=6 \<Source IP Address\>:443 -\> \<IP Address of Standby Cluster Member\>:\<Some Port\> dropped by fwchain_reject_mtu Reason: rejected;*

## Cause

VPN Visitor Mode is enabled, the Active / Standby cluster member rejects all traffic sent to the Standby cluster member on the Visitor Mode port.

By default, VPN Visitor Mode is enabled on the TCP port 443.

## Solution

This solution requires authentication. Please log in to view the full solution.

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